Otterlocks Privacy Policy

Effective Date: 8/28/2025 · Last Updated: 9/9/2026

Introduction

This Privacy Policy describes how Otterlocks, Inc. (“Otterlocks,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you use our mobile application, Otterlocks – Safe Sync (the “App”), or our website, otterlocks.com (the “Website”).

Personal Data We Collect

We collect the following categories of personal data when you use our app:

Information Directly Linked to Your Identity

Contact Information:

Name – Collected when you create an account or profile
Email Address – Collected during registration and account setup
Phone Number – Collected for account verification and communication

User-Generated Content:

Photos or Videos – Media files you upload, share, or create within the app

Unique Identifiers:

User ID – A unique identifier we assign to your account
Device ID – Your device’s unique advertising identifier and hardware identifiers

Information Collected But Not Linked to Your Identity

Anonymous Contact Information:

Contact details processed in anonymized form for statistical analysis

Usage Analytics:

Product Interaction Data – How you navigate and use app features, button clicks, screen views, and time spent in different sections
App Performance Metrics – Loading times, feature usage frequency, and user flow patterns

Technical Diagnostic Data:

Crash Data – Technical information when the app unexpectedly closes or malfunctions
Performance Data – App speed, responsiveness, and resource usage statistics
Other Diagnostic Information – Error logs, system information, and technical troubleshooting data

Data Collection Methods

We collect this information through:

Direct input when you register or use app features
Automatic collection through app usage and device sensors

Our Website

Demo and Contact Requests:

When you submit a demo request through our Website, we collect the information you provide in the form:

Name, Email Address, Company, and Address – Collected to respond to your inquiry
Industry, Phone Number, and Message – Collected only if you choose to provide them

We use this information solely to respond to your inquiry, schedule product demonstrations, and discuss your lockout/tagout needs. Your submission is delivered to us as email through a third-party email delivery provider. We do not add you to marketing lists without your consent, and we do not sell this information.

Technical Information:

Our website hosting provider may process standard server logs (such as IP address and browser type) to deliver and secure the Website. We use cookieless, first-party analytics to measure aggregate page views on the Website; this does not identify you individually. We do not set advertising or tracking cookies on the Website.

Retention:

We retain demo and contact request information for as long as needed to respond to your inquiry and for reasonable business recordkeeping. You may request deletion at any time at privacy@otterlocks.com.

How We Use Your Personal Data

We use your personal information for the following specific purposes:

Core App Functionality

Account Management – Creating, maintaining, and securing your user account
Feature Delivery – Enabling core app features and providing requested services
Content Processing – Processing photos, videos, and other content you upload
Communication – Sending important account notifications, updates, and support responses
Authentication – Verifying your identity and securing your account

Analytics and Improvement

Usage Analytics – Understanding how users interact with our app to identify popular features and areas for improvement
Performance Monitoring – Tracking app performance to ensure optimal functionality and user experience
Crash Analysis – Diagnosing and fixing technical issues to improve app stability
Technical Support – To diagnose and resolve technical issues

Legal and Operational Purposes

Compliance – Meeting legal obligations and regulatory requirements
Security – Protecting against fraud, abuse, and security threats
Business Operations – Internal recordkeeping and business analysis

Data Sharing and Third-Party Disclosure

Information We Share

With Service Providers: We share personal data with trusted third-party service providers who help us operate our app:

Cloud Storage Providers – User content and account information for secure data storage
Communication Services – Contact information for sending notifications and support communications

Legal and Safety Requirements:

Law Enforcement – When required by law, court order, or to protect safety
Business Transfers – In case of merger, acquisition, or sale of business assets
Legal Protection – To protect our rights, property, or safety, or that of our users

Information We Do NOT Share

We do not sell your personal information to third parties
We do not share your photos/videos with advertising partners
We do not provide your direct contact information to marketing companies without your consent

Data Processing Locations

Your data may be processed and stored in servers located in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Privacy Rights and Choices

You have several rights regarding your personal data. Here’s how to exercise them:

Access Your Data

What you can access:

Your account information (name, email, phone number)
Your uploaded content (photos, videos)
Your usage history

How to access:

Contact us at privacy@otterlocks.com to request a copy of your data
We will provide your data in a commonly used, machine-readable format within 30 days

Correct or Update Your Data

What you can correct:

Personal information (name, email, phone number, profile picture)
Profile information

How to make corrections:

Update directly through your account settings in the app
Email us at privacy@otterlocks.com with the specific changes needed
We will update your information within 30 days of verification

Delete Your Data

What you can delete:

Your account and personal information (name, email, phone number, profile picture)
Specific photos or videos you’ve uploaded

How to request deletion:

Contact us at privacy@otterlocks.com for specific deletion requests
We will delete your data within 30 days, except where retention is required by law

Additional Rights (Location-Dependent)

Depending on where you live, you may have additional rights under laws like GDPR, CCPA, or other privacy regulations:

Right to object to processing
Right to restrict processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

How to exercise these rights:

Limitations

Some rights may be limited when:

Deletion would impair legal obligations or legitimate interests
Information is needed for security or fraud prevention
Data is required for contract performance
Legal retention requirements apply

Response Timeframe

Most requests will be processed within 30 days
Complex requests may take up to 60 days with notification
We will verify your identity before processing requests
No fee for reasonable requests

Children’s Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app or by other appropriate means.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@otterlocks.com